SIM cards and owners in Multi Messenger CRM

Multi Messenger CRM

SIM cards

The “SIM cards” section lists all messenger accounts on the connected phones. Here each account gets the number of its SIM card, an owner is assigned, and records are kept: operator, dates, balance.

Numbers, names and devices in the videos are sample values.

Step by step

SIM cards and owners: step-by-step guide

The guide has 3 parts. Steps are numbered within each part: step 2.1 is the first step of part 2. Each step is shown in a short video of the real program interface. The video starts by itself when the step appears on screen. Click a video to open it large.

Part 1 of 3

1Account numbers

Here each messenger account on a phone gets its number. The program uses the number to pick the sender for messages, campaigns and warm-up.

  1. Open “SIM cards”

    In the left panel, click “SIM cards”. One row is one messenger account on one phone. Rows appear by themselves when the program finds an app or account on the phone; you cannot add or delete them here.

    A dim row is an account that is not ready: next to the name it says “not configured” (no number) or “not on device” (the app is not installed now). The table refreshes itself every 5 seconds.

    At the top there are two tabs: “SIM cards” and “Owners”.

  2. Find an account by device

    Type the phone label or ID in the “device” field in the table header. Only the rows of that phone remain. You can also search by messenger name, for example “Telegram”.

    In the device column: #7 is the phone label, DEMO07 its ID, then the messenger icon and name; Telegram and MAX also show the account number on the phone (Telegram 0, MAX 1). This data cannot be changed here. The ↕ arrow next to the field changes the row order.

  3. Enter the account number

    One number cannot be entered for two accounts of the same messenger: the program shows the error “такой телефон уже привязан к другому аккаунту…” (this phone is already linked to another account) with the device it is on. Erase the number there first (step 1.5).

    Click the number field in the row of the account and type the number: 8–15 digits. The program removes spaces, brackets and “+” itself. Click anywhere else: the number is saved and the row is no longer dim.

    From now on the account appears in “Sending and warm-up”. The internal_number field in the header is only a search.

    If you enter the number of a SIM card that another account already has (for example WhatsApp and Telegram on one SIM), the row gets its owner, operator, dates and balance.

  4. Find out an unknown number

    Click the phone in the account row: the “Identify account number” window opens. In “Recipient number”, type the number of another WhatsApp or WhatsApp Business account connected to the program (8–15 digits). Do not change the message text: it has the phone ID and the app, which the program uses to find the row. Click “Send”.

    The message goes to the Queue. When it arrives at the connected account, the program writes the sender number into the empty number field. Reload the page and check the row.

    This works only for WhatsApp and WhatsApp Business and only while the number field is empty. Telegram and MAX are found by scanning. If you sent to a phone that is not connected, look up the sender number there and enter it by hand.

Part 2 of 3

2SIM card owners

A list of the people the SIM cards are registered to. An owner is assigned to a SIM card in the account row.

  1. Add an owner

    Open the “Owners” tab. Type the name in the table header field; optionally also the email, date of birth (DD-MM-YYYY), passport and notes. Click “+” at the top right. The person appears in the table and the header fields are cleared.

    The header fields also search the table: while you type a new person's name, the table may show “No owners”. That is normal. Without a name “+” does nothing.

    To correct the data, change a cell in the row and click outside: it is saved at once.

  2. Assign an owner to a SIM card

    On the “SIM cards” tab, choose the person in the “— owner —” list in the account row. The choice is saved at once.

    The owner belongs to the SIM card: it is set for all accounts with the same number (WhatsApp, Telegram, MAX on one SIM). The “— owner —” option removes the assignment. The “owner” field in the header is only a search.

  3. Delete an owner

    An owner assigned to at least one SIM card cannot be deleted: after “OK” you see “Cannot delete: the owner is assigned to SIM cards…” with the numbers. Remove the owner in those rows first (step 2.2).

    On the “Owners” tab, click the bin in the row and confirm with “OK”.

Part 3 of 3

3Operator, dates and balance

Records for keeping track of SIM cards. They do not start or pay for anything by themselves.

  1. Record a balance top-up

    On the right of the row are the operator, purchase date, last top-up, balance, cost/month and last activity. The “last top-up” cell is red if more than 90 days have passed; hover over it to see how many days.

    Click the field, type the date as DD-MM-YYYY (for example 05-03-2026) and click outside. The date is saved for all accounts of this SIM card. A date in another format is not saved; the program shows a hint about the format.

    Scroll the table sideways to see the right-hand columns.

  2. Hide columns you do not need

    Click the gear at the top right and untick the columns you do not need. “Select all” shows all of them, “Clear selection” hides all optional columns. No data is deleted. The choice is remembered in this browser.

Number not saved? Check

  1. The number has 8–15 digits — otherwise you get the error “нужен телефон (8–15 цифр)” (a phone of 8–15 digits is required).
  2. The number is not on another account of the same messenger — erase it there (step 1.5), then enter it here.
  3. Dates are DD-MM-YYYY — for example 05-03-2026.
  4. The account is not in “Sending and warm-up” — it has no number (the row is dim, “not configured”).

Changes are saved immediately and are visible to everyone working in the program. The section is available to the “director” role.

Buttons and fields

ClickWhat happens
Number fieldenter or erase the account number
Phonefind out the number with a test message
— owner —assign an owner to the SIM card
Owners+add an owner
Bindelete an owner
Gearshow or hide columns
↕sort by the column